Terms & Conditions

Interact CX offers services and equipment only for business purposes, according to the terms and conditions set out in this Agreement and on the premise that the client agrees and abides by this Agreement. By electronically signing this Agreement, Customer

(a) accepts its terms and agrees to be legally bound by them; and
(b) represents and warrants that:
   (i) its representative is at least 18 years of age or of legal age to enter into a binding agreement; and
   (ii) has the right, power, and authority to enter into this agreement on behalf of the corporation, governmental organization, or other legal entity and to bind such organization to its terms.

Customer and its End Users may not download, install, or use the services or equipment if Customer does not agree to the terms of this agreement.

Ordering and Duration

Purchasing Services
Customers may purchase Services online through the Interact CX website or, for future orders, via the Administrative Portal in the manner supplied by Interact CX. The Order shall include the Services requested by Customer and the following information:
   (i) the price for each Service;
   (ii) the planned Start Date; and
   (iii) any goods leased, licensed, or sold to Customer.

When the Customer executes the Order and Interact CX accepts it, the Order becomes binding. Interact CX may accept an Order by initiating the required Services. The Services will commence on the relevant Order's Start Date. Additional Services, software, and equipment may be purchased by the customer through Orders via the Administrative Portal.

Expiration Date of this Agreement
The Term of this Agreement shall begin on the Effective Date and will continue until the final Order Form is terminated or expires, unless terminated earlier in accordance with the provisions of that Order Form.

Term of Services and Automatic Renewal
The term of the Services will commence on the Start Date specified in the first Order and will end on the date specified in the initial Order ("Initial Term"). After the Initial Term expires, recurring Services will automatically renew for successive periods equal in length to the Initial Term (each a "Renewal Term"), unless either Party provides notice of non-renewal at least thirty (30) days prior to the expiration of the Initial Term or the then-current Renewal Term. The term of any future Orders for recurring Services will begin on the Start Date of the subsequent Order, will continue concurrently with the then-current term of any pre-existing Services, and will be paid on the same billing cycles as the pre-existing Services.

Payment and Invoicing

Costs & Fees
The website or Administrative Portal clearly displays all costs in US dollars. Additional costs may apply if the Customer activates new features, exceeds usage thresholds, or purchases additional Services or equipment. Customer is responsible for any costs incurred as a consequence of its usage of the Services on its Account.
Charges for the Services shall commence on the Start Date and will continue during the Term. Once incurred, recurring costs (such as those for Digital Lines, product licenses, minute bundles, and equipment rental fees) will apply for the Initial Term (as specified in an Order Form) or the then-current Renewal Term. Interact CX shall give notice of any planned increase in such charges no later than thirty (30) days prior to the end of the Initial Term or then-current Renewal Term, with the increase taking effect on the first day of the subsequent Renewal Term. Administrative Fees that Interact CX may charge its clients as a fee in accordance with relevant law may be raised upon thirty (30) days' written notice.
Outbound calling charges will be levied at the time of usage. The customer may use the Administrative Portal to see the presently applicable rates.

Payment and Billing
At the time of purchase, all services and equipment must be paid for using a valid credit or debit card. By submitting a valid credit or debit card, Customer fully authorizes all charges and fees associated with the Services and equipment to be charged to such payment card, including recurring monthly or yearly payments. Additionally, Customer's provided credit card will be utilized for any in-month purchases of extra services and goods, as well as for any overage charges if Customer exceeds usage or threshold restrictions. Costs for recurring services are paid in advance at the frequency specified in the Order Form, whereas charges for usage-based services and one-time services are billed monthly in arrears. Credit and debit card payments are subject to card issuer clearance, and Interact CX is not responsible if a card issuer refuses to accept a credit or debit card for any reason. Customers are liable for any credit card chargeback or equivalent costs incurred by Interact CX as a result of denied or rejected payments under this Agreement. If the payment card connected with the Customer's Account is rejected or otherwise fails, Interact CX will notify the Customer through the contact information associated with the Customer's Account. Interact CX may continue to try to charge Customer's payment card for unpaid charges and extra fees, in addition to exercising any other rights and remedies provided by this Agreement, in law or in equity.

Disputes Over Billing
If a Customer challenges any part of Interact CX's charges reasonably and in good faith, the Customer shall give writing notification to Interact CX within thirty (30) days of the invoice date, stating the cause for the disagreement and the amount in dispute. Customer's disagreement with any part of the invoice does not absolve Customer of his or her duty to pay the uncontested portion of the invoice on time. Customers shall pay any outstanding amounts within thirty (30) days after settlement. Any sums discovered to be incorrect, resulting in the Customer making an overpayment, will be used as a billing credit against future costs. At the expiry or termination of this Agreement, Customers will be refunded for any unused billing credits.

Confidentiality

Restrictions on Either Party's Use or Disclosure
During the Term of this Agreement and for a period of at least one (1) year thereafter, the Receiving Party shall maintain the Confidential Information of the Disclosing Party in confidence, shall use such Confidential Information solely to carry out its obligations under this Agreement, and shall exercise at least the same degree of care in protecting the Confidential Information as it does with its own Confidential Information.
Each Party may disclose Confidential Information only to those of its employees, agents, or subcontractors who require it to perform or exercise such Party's rights or obligations under this Agreement and who are required to protect it from unauthorized disclosure in a manner no less protective than that required by this Agreement. Each Party may disclose the Confidential Information of the other Party in any legal action or to a governmental body as required by law.
These restrictions on the use and disclosure of Confidential Information do not apply to information developed independently by the Receiving Party or lawfully obtained without restriction from another source with the authority to provide such information; after it has become generally available to the public without the Receiving Party breaching this Agreement; and which was already known to the Receiving Party, without restriction, at the time of disclosure.
Upon termination of this Agreement, the Receiving Party will promptly delete, destroy, or return to the Disclosing Party any Confidential Information in its possession, including by deleting or rendering unusable all electronic files and data containing Confidential Information, and will provide the Disclosing Party with certification of compliance with this subsection upon request.

Protection of Personal Information

Privacy of Data
Interact CX values the privacy of its customers and will only use the information given by them or acquired during the provision of the Services in accordance with the Privacy Notice accessible at https://www.interactcx.com/privacy-policy, which is therefore incorporated by reference. Interact CX reserves the right to amend the Privacy Notice at any time and will notify the Customer of any significant changes by email at the email address on file with the Account. Such changes will take effect thirty (30) days after the Customer receives notification of them.

Data Protection
Interact CX shall take commercially reasonable steps, including technological (e.g., firewalls and data encryption), administrative, and physical safeguards, to help protect Customer's Account, Account Data, and Customer Content from unauthorized use, disclosure, or alteration.
The customer is responsible for safeguarding all Endpoints using industry-standard security procedures. Customer is entirely responsible for maintaining the security of all user identifications and passwords. Customer is responsible for monitoring usage of the Services for potential illegal or fraudulent activity. Customer shall immediately inform Interact CX if Customer becomes aware of or has reasonable grounds to suspect that the Services are being used fraudulently or without permission by any End User or third party. Failure to inform Interact CX of such usage may result in the suspension or termination of the Services, as well as extra costs to Customer. Interact CX shall have no liability for any costs incurred as a consequence of unauthorized use of the Customer's Account.

Changes to the Software
Interact CX may from time to time automatically send software updates and fixes to the Customer's device(s).