Proxy Tunnel Service Manager (PTSM)

End-to-End Proxy Tunnel Automation: Development to Deployment in Minutes

For NICE CXone Virtual Agent Hub (VAH), Agent Assist Hub (AAH) and Bring Your Own Channel (BYOC)

PTSM for Virtual Agent Hub (VAH)

Orchestrate advanced self-service and AI-powered conversational experiences for your customers, providing seamless support and personalized interactions across channels. Elevate your customer service capabilities by integrating any conversational AI platform with NICE CXone using VAH Custom Endpoint, ensuring a tailored and efficient communication experience for your customers.

SUPPORTED PLATFORMS
Kore.aiKore.ai
ServiceNowServiceNow
ROADMAP PLATFORMS
RasaRasa
Ada SupportAda Support
oneReach.aioneReach.ai
AvaamoAvaamo
Yellow.ai Yellow.ai
SprinklrSprinklr
Boost.aiBoost.ai

PTSM for Agent Assist Hub (AAH)

Augment your workforce with next-gen AI tools to better assist customers during interactions, empowering your representatives with real-time sentiment insights and workflow recommendation while enhancing customer experience with seamless support.

SUPPORTED PLATFORMS
Google CCAIGoogle CCAI
Kore Agent Assist

PTSM for Bring Your Own Channel (BYOC)

Empower your Omnichannel strategy and reach your customers across digital channels. With Digital and Chat channels seamlessly integrated with NICE CXone, you can effectively engage with your customers wherever they are, ensuring a cohesive and personalized experience across all touchpoints.

SUPPORTED PLATFORMS
WeChatWeChat
Whatsapp BusinessWhatsapp Business
LineLine
TrustpilotTrustpilot
SprinklrSprinklr
InfobipInfobip
ROADMAP PLATFORMS
TikTok TikTok
Kakao TalkKakao Talk
Instagram Direct MessagesInstagram Direct Messages
ZaloZalo
ViberViber
architecture

End-to-End Automation

PTSM provides a comprehensive suite for automating development and deployment tasks, ensuring rapid integration. From initial setup to deployment, PTSM streamlines the entire process, saving valuable time and resources.

Versatile Integrations

PTSM facilitates integrations with Virtual Agent Hub (VAH), Agent Assist Hub (AAH) and Bring Your Own Channel (BYOC) scenarios, enabling seamless platform integration with NICE CXone.

Centralized Integration Management

Simplify and streamline your CXone integrations under one umbrella with PTSM. Manage all your integrations in a centralized platform, allowing for easier monitoring, configuration, and optimization of your CXone ecosystem.

Scalability

Effortlessly scale your integration processes with PTSM to meet the demands of your expanding business operations. Whether you're handling increased customer interactions or expanding your digital channels, PTSM ensures flexibility and efficiency every step of the way, enabling seamless growth.

Geographically Aligned Proximity Deployments

Streamline your deployment process and optimize communication efficiencies by deploying resources to diverse edge locations and regions, aligning with your data center or contact center footprint. PTSM simplifies deployment tasks, enabling businesses to go live quickly, ensuring rapid time-to-market and minimal disruption to operations.

TrustPilot Review Management

Discover a game-changing approach to TrustPilot review management with NICE CXAgent's innovative Bring Your Own Channel functionality. Agents seamlessly connect in real-time the moment a review is submitted on the TrustPilot account. Streamline your review handling process and elevate customer satisfaction with this cutting-edge solution!

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Digital Chat Experience using PTSM (ServiceNow)

Effortlessly integrate virtual agent and digital channel platforms like ServiceNow and Apple Business Chat with NICE CXone using Interact CX's Proxy Tunnel Service Manager (PTSM).

PTSM enables advanced self-service and AI-powered conversational experiences across channels, elevating customer service with tailored communication experiences. Whether through VAH, AAH, or BYOC, PTSM empowers seamless integration with NICE CXone for personalized customer interactions and efficient support.

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