Support

Support Plans

Interact CX offers managed service support plans for our implementations after Go-Live to monitor deployment, resolve production issues and ensure business continuity.

Hypercare Support

Support on implementations for enterprise-grade solutions with high traffic.

Period: 1 week
Resource: Core engineer + Support engineer
Hours-of-Operation: 24/7
Minimum Time to Respond: 1 hour

Basic Warranty Support

Support on implementations of solutions and feature enhancements for preferably small and medium sized businesses.

Period: 1 - 12 weeks
Resource: Support engineer
Hours-of-Operation: 8:00 AM - 4:00 PM Eastern Time (GMT-5)
Minimum Time to Respond: 1 business day

Extended Hypercare Support

Extended support for longer deployment monitoring and support for implementations.

Period: 12 weeks
Resource: Support engineer
Hours-of-Operation: 8:00 AM - 4:00 PM Eastern Time (GMT-5)
Minimum Time to Respond: 1 business day

Resource Description

Core engineer: Certified Engineer/Developer with core platform knowledge and allocation during build who can provide basic resolution steps on call with advanced troubleshooting.
Support engineer: Engineer/Developer with basic platform knowledge who can provide basic resolution steps and troubleshooting

Note:

please contact sales@interactcx.com for pricing

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